1Acceptance of These Terms and Who We Are

OtwoX Digital Solutions (referred to here as "OtwoX," "we," or "us") is a technology company based in Kampala, Republic of Uganda, with its website at otwox.com.

These Terms govern your use of our website and of every product, application, and service OtwoX provides, whether a web application or a mobile app published on an app store. By using any of them, downloading one of our apps, or creating an account in one, you acknowledge that you have read these Terms and agree to be bound by them.

If you do not agree to these Terms, do not use our products. If you use them on behalf of an organisation or company, you confirm that you are authorised to bind that entity to these Terms.

2What We Provide

OtwoX provides a range of technology services and products, including but not limited to: custom software development, artificial-intelligence solutions, business automation, web and mobile application development, digital consulting, cloud solutions, and systems integration, as well as applications that OtwoX publishes to the public on app stores.

The scope, details, and pricing of contracted services are set out in a separate service agreement between OtwoX and the client for each engagement.

We develop our products continuously, and we may modify, add, or discontinue a feature. If we permanently discontinue a product, we will make reasonable efforts to notify its users in advance by an appropriate means where practicable.

3Licence to Use Our Products

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to use our products for your personal purposes or your organisation's lawful internal purposes, in accordance with these Terms.

This licence gives you no ownership in the product or any part of it. All rights not expressly granted to you remain reserved to OtwoX.

4Your Account

• Many features of our products are available without an account. Where an account is required, you must be 13 or older to create one.
• You are responsible for the accuracy of the details you provide, for the confidentiality of your credentials, and for all activity that takes place through your account.
• Tell us immediately if you notice unauthorised use of your account.
• You may not create an account impersonating another person or entity, nor transfer your account to anyone else without our consent.
• You may delete your account at any time from within the product, where that feature is available, or by writing to us.

5Acceptable Use and Prohibited Conduct

By using our products you undertake that your use will be lawful and in accordance with applicable law. In particular, you must not:

• Use a product for any unlawful purpose, to infringe the rights of others, or to cause them harm.
• Attempt unauthorised access to any part of a product, its servers, or other users' accounts, or probe or breach its security.
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of a product, except to the extent applicable law expressly permits and that permission cannot be waived.
• Copy, modify, distribute, sell, rent, or create derivative works of a product without our prior written permission.
• Use automated tools to scrape content or data from our products in bulk, overload our systems, or disrupt their operation or other people's use of them.
• Introduce malware or malicious code, or circumvent any technical or security restriction.
• Remove any proprietary or trade-mark notice, or use the OtwoX name or logo without permission.
• Post or transmit any content prohibited under clause 6 below.

6User-Generated Content

This clause applies to products that let users post content, including the Ishraqa app.

Your responsibility for your content

You alone are responsible for everything you post, submit, or upload, and you confirm that you have the right to publish it and that it infringes no one else's rights. OtwoX does not adopt user-generated content, and such content does not necessarily reflect our views.

Content rules

You must not post content that:

• Is unlawful, incites violence, hatred, or discrimination, or threatens or abuses any person or group.
• Insults or denigrates religions, is pornographic, or exploits or endangers children.
• Infringes anyone's intellectual-property or privacy rights, or publishes another person's personal data without their permission.
• Is misleading, fabricated, falsely attributed, or impersonates a person or entity.
• Is advertising, commercial solicitation, or repetitive spam.

Review before publication, and reporting

• What you submit may be reviewed before it is published. We may approve it, reject it, or ask you to amend it, and we do not undertake to publish everything submitted to us.
• We may remove any published content that breaches these Terms or the law, at any time, and without prior notice where circumstances require.
• Our products that carry public content provide tools to report violating content and to block other users, and we encourage you to use them. We act on reports within a reasonable time.

The licence you grant us

You keep ownership of your content. By posting content in one of our products, you grant OtwoX a worldwide, non-exclusive, royalty-free licence to host, store, display, distribute, and technically reformat your content, to the extent needed to operate the product, show your content to its users, and promote the product itself. This licence ends when you delete your content or your account, subject to copies persisting in our backups for a limited period, and to anything others have re-shared or saved outside the product, which is beyond our control.

7Intellectual Property

All elements of our products and website — source code, design, text, graphics, logos, icons, images, and databases — are owned by or licensed to OtwoX and are protected by applicable intellectual-property laws. None of it may be copied, reproduced, distributed, or modified without our prior written consent.

The names OtwoX and أوتواكس and the company logo are marks of OtwoX Digital Solutions, and may not be used in a way that suggests sponsorship, affiliation, or endorsement without written permission.

For projects we deliver to clients, ownership of the resulting intellectual property is determined by the service agreement for that engagement.

8Third-Party Services

Some of our products rely on, integrate with, or link to third-party services, such as app stores, hosting providers, and sign-in services. Your use of those services is governed by their own terms and policies, not by these Terms.

In particular, downloading and using our apps from Google Play is also subject to the Google Play terms and policies. OtwoX does not control and is not responsible for the content of third-party services, and we recommend reviewing their terms and privacy policies.

9Payments and Optional Support

• Our publicly released apps are free to use, unless the product itself expressly states otherwise.
• Where optional financial support or an in-app purchase is offered, the transaction is processed through Google Play Billing and is subject to Google's payment and refund terms and policies. OtwoX never sees or stores your card details.
• Optional support is a contribution towards the product's development. It creates no obligation to deliver a particular feature and no entitlement to additional service, unless expressly stated.
• For contracted development work and client services, payment, invoicing, and refund terms are set by the signed service agreement.

10Privacy

How we handle your personal data is explained in our Privacy Policy, which forms an integral part of these Terms. By using our products, you confirm that you have read and understood that Policy.

11Disclaimers

We strive to deliver services to a high professional standard and to operate reliable products. Nevertheless, our products and website are provided "as is" and "as available", without warranty of any kind, express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement — to the fullest extent permitted by applicable law.

In particular, we do not warrant uninterrupted or error-free operation, nor that every piece of information shown in our products is accurate, complete, or current at all times. We do not warrant the accuracy of content posted by users or drawn from other sources.

Educational, cultural, or motivational content shown in our products is not specialist professional advice — medical, legal, or financial — and is no substitute for it.

12Limitation of Liability

To the fullest extent permitted by applicable law:

• Neither OtwoX nor its directors or personnel are liable for any indirect, incidental, consequential, special, or punitive damages, nor for loss of data, profits, reputation, or business opportunity, arising from the use of our products or the inability to use them.
• We are not liable for content posted by another user, for the acts or services of third parties, or for interruptions caused by the internet, your device, or service providers.
• Our total aggregate liability, where established, is limited to the amount you paid OtwoX for the service concerned in the twelve months preceding the event, or, if your use was free of charge, to no more than one hundred United States dollars.

Nothing above is intended to exclude or limit any liability that cannot lawfully be excluded or limited, such as liability for fraud, gross negligence, death, or personal injury.

13Suspension and Termination

• We may suspend your account, restrict your access, or terminate it if you breach these Terms or the law, or if your use poses a risk to the product or its users. We aim to tell you the reason where that is possible and appropriate.
• In cases of serious or repeated breach, or where the law requires it, suspension is immediate and without prior notice.
• You may end your use at any time by deleting your account or removing the app from your device.
• Clauses that by their nature should survive termination continue to apply, including intellectual property, disclaimers, limitation of liability, and governing law.

14Changes to These Terms

OtwoX may modify these Terms at any time. Any update is published on this same page, stating the date of the latest revision, and where a change is material we will notify users by an appropriate means. Your continued use of the website or our products after an update is published constitutes acceptance of the revised Terms.

15Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda, subject to any applicable international legal provisions.

Any dispute arising out of or in connection with these Terms shall first be addressed amicably through good-faith negotiation. If it cannot be resolved amicably within a reasonable period, it shall be submitted to the competent courts of Kampala, Uganda.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force, and the invalid provision shall be replaced by a valid one that comes as close as possible to its intent.

16Contact Us

For any question about these Terms of Use: